Applied online and received an e-mail the next day asking for an initial interview. During e-mail correspondence he mentioned it would be 10-15 minutes, just an introduction. The actual phone call was just that, just an introduction. He asked me how I heard about VT, why I was interested. Then he went right in to asking if I was okay with working weekends and night shifts - on a rotating schedule. He was nice enough, just very blunt and straightforward. He said the next step would be a call with the CEO that would be scheduled within the next week, but never heard back.
I have been passively looking at jobs for the past year and have noticed they constantly keep this job posted on Craigslist. I opened the job a few times prior and remember being turned off by the stock photo of the woman with the headset, but eventually applied because the reviews on Glassdoor showed higher than I had expected. Sure enough, the posting is still on Craigslist, being updated every couple weeks. I am expecting this to be just a floating opening, where they constantly interview and whatnot, but don't necessarily need or even want to hire.
So, I am sure the Directors they have are happy and giving good ratings, but I also think it's in poor taste to not have any further communication with candidates (as in, send them a 'no thank you' email). I also have mixed feelings about keeping a posting consistently open just to always have a rotating applicant pool. I worked with a large hospitality company in the past and we would need to keep a pool open for certain jobs, but we always communicated when hiring would be, if we were passing, ect, and when we found a skilled candidate we always offered employment.