After I sent my application, I immediately received an invite for a one-way video interview and the promise they would circle back to me after checking it. I recorded the video interview despite considering it a poor practise.
It's been over a month now and I am still waiting for an update, without the possibility to reach out to anyone because they never shared any contact detail.
I was also prompted to pay attention to the quality of my audio and lighting, while the videos from the talent aquisition team at VEO were of extreme poor quality, which is ironic considering the product they sell, and tells you everything you need to know about the consideration they have for the candidates.
Interview questions [1]
Question 1
1) Tell me about yourself
2) Why did you choose to apply at VEO?
3) What do you love about Customer Support?
4) What do you dislike about Customer Support?
5) Who is your favorite sports personality and why?
Dear Candidate,
Thank you for sharing your experience with our recruitment process. We sincerely apologize for the lack of communication you have experienced after submitting your video interview. This does not reflect the standard of candidate care we aim to provide, and we understand your frustration regarding the delay and the lack of contact details.
We also appreciate your honest feedback regarding the quality of our introductory videos. You are absolutely right that, as a video technology company, we should lead by example. We are currently reviewing our candidate materials and our automated workflows to ensure a more professional and respectful experience for everyone who takes the time to apply.
Your feedback is a clear reminder of where we need to improve our transparency and responsiveness. We will take your comments to heart as we refine our talent acquisition process.
We wish you the very best in your job search and your future career.
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