7mo
Thank you for taking the time to share your detailed experience. We’re truly sorry to hear how the communication throughout the process left you feeling overlooked and unsupported. Candidates invest significant time and energy into their applications, and you should always be able to expect clear, timely responses and a reliable point of contact.
Your feedback highlights several areas where we need to improve — particularly around follow-up, ensuring responsibility for candidate communication is clear, and avoiding situations where applicants feel they have to chase information themselves. This is not the experience we aim to provide, and we appreciate you bringing it to our attention.
We also apologize for the confusion regarding the role level in your final update. Accuracy and clarity are essential parts of the hiring process, and your comment is an important reminder of where we must tighten our processes.
Thank you again for the time you dedicated to applying and completing the video interview. We truly appreciate your honesty and wish you all the best in your future opportunities.