Business Customer Service Representative applicants have rated the interview process at Verizon with 3.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 60% positive. To compare, the company-average is 64.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Business Customer Service Representative roles take an average of 31 days to get hired, when considering 20 user submitted interviews for this role. To compare, the hiring process at Verizon overall takes an average of 25 days.
Common stages of the interview process at Verizon as a Business Customer Service Representative according to 20 Glassdoor interviews include:
Phone interview: 15%
Drug test: 14%
Skills test: 14%
One on one interview: 11%
Group panel interview: 11%
Presentation: 11%
Background check: 9%
IQ intelligence test: 6%
Personality test: 5%
Other: 3%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 months. I interviewed at Verizon (Pomona, CA) in Aug 2012
Interview
Applied online, phone interview, in person computer assessment (this was in 40 miles from where I live and it took approximately 4 hours), panel interview (with team lead, site lead, and site admin), took three months overall (apparently they interviewed a ton of people). There was also a drug test and a background test.
I applied online. I interviewed at Verizon in Jun 2025
Interview
The requisition lied about hybrid work. The first person that I interviewed with immediately said that the role was all in person. I asked why it said it was a hybrid role then and only required 8 office days per month and she said if they have something wrong at the store then we can work remotely. Also the hours listed were lied about too. The requisition stated hours between 9-7 and then the recruiter said it’s 10:30-8. Completely ridiculous and flat out false information just to get people to apply
Be prepared for any curve ball questions and have good story telling situations. Learn the company priorities before interview. Be confident in your interview. Learn who is the hiring manager.
Interview questions [1]
Question 1
Tell me about a time when you had to go above and beyond.
I applied online. The process took 2 months. I interviewed at Verizon (Pittsburgh, PA) in Aug 2021
Interview
The interview process included a phone interview with HR, followed by another with the hiring manager. It then progressed to two in-person interviews, which required a demo that was thorough but not overly technical.