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      Verizon

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      Fiber Customer Support Analyst Interview

      May 22, 2017
      Anonymous employee
      Syracuse, NY
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. I interviewed at Verizon (Syracuse, NY) in Mar 2017

      Interview

      Typical Situational based questions, where you had to put yourself into a situation and explain in detail how you handled the situation, including the outcome. They also do a tour as part of their interview. I had a two person panel, consisting of one of the Center Managers and one of the Technical Supervisors.

      Interview questions [1]

      Question 1

      You have a customer who called in, upset about their dispatching being cancelled because of severe weather in the area
      1 Answer

      Other Fiber Customer Support Analyst Interview Reviews for Verizon

      Fiber Customer Support Analyst Interview

      Dec 1, 2020
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Verizon

      Interview

      It was a virtual testing and interview process and it went very smooth for me. Most of the communication was via email and culminated in a virtual interview with a supervisor and a manager.

      Interview questions [1]

      Question 1

      Something difficult I’ve dealt with in previous jobs
      Answer question

      Fiber Customer Support Analyst Interview

      Feb 25, 2020
      Anonymous employee
      Silver Spring, MD
      Accepted offer
      Negative experience
      Easy interview

      Application

      I applied through a recruiter. The process took 3 months. I interviewed at Verizon (Silver Spring, MD) in Nov 2019

      Interview

      A little clunky, but the actual interview with the recruiter was not bad. No specific, technical questions about the job itself, which would have been helpful to both interviewer and interviewee. Once it was handed off to HR, it went off the rails. She was rushed, very much bothered, curt, condescending and even mildly sarcastic. She begrudgingly answered my questions, but after the offer letter was issued, she refused to answer basic questions about benefits, leave, or other HR-specific questions she could've easily answered. Her response, if any, was incomplete, incorrect, or she passed the buck.

      Interview questions [1]

      Question 1

      What percentage of your current job is troubleshooting?
      1 Answer

      Verizon interviews FAQs

      • Fiber Customer Support Analyst applicants have rated the interview process at Verizon with 3.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 78% positive. To compare, the company-average is 64.1% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Fiber Customer Support Analyst roles take an average of 42 days to get hired, when considering 25 user submitted interviews for this role. To compare, the hiring process at Verizon overall takes an average of 25 days.
      • Common stages of the interview process at Verizon as a Fiber Customer Support Analyst according to 25 Glassdoor interviews include:

        Skills test:  18%

        Background check:  15%

        Phone interview:  15%

        Drug test:  15%

        Group panel interview:  12%

        Personality test:  9%

        IQ intelligence test:  8%

        One on one interview:  6%

        Other:  2%

        Presentation:  2%

      • Here are the most commonly searched roles for interview reports -

        1. Solutions Specialist(1709) ;
        2. Customer Service Representative(1365) ;
        3. Sales Representative(909) ;
        4. Retail Sales Representative(875) ;
        5. Sales Associate(692) ;
        6. Software Engineer(547) ;
        7. Manager(534) ;
        8. Project Manager(404) ;
        9. Solutions Manager(389) ;
        10. Sales(339) ;
        11. Analyst(323) ;
        12. Consultant(321) ;
        13. Solution Specialist(308) ;
        14. Network Engineer(260) ;
        15. Specialist(249) .


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    • Jobs at Verizon

      1 jobs in United States
      Advanced Technician Network Operations
      Houston, TX
      ·
      $50K - $77K /yr
      (Glassdoor est.)
      View job
      View all Fiber Customer Support Analyst Jobs