I applied online. I interviewed at Verizon (Elgin, SC) in Jun 2017
Interview
The interview process is long and hard. I had to apply to verizon over 100x to get a phone interview. I applied on June 5 received an email for the assessment on June 8, passed the assessmen, got an email that I was selected for the preliminary interview(phone interview)on June 9th which took about 30 mins. I found out I passed the phone interview on June 14th. Had the F2F on June 20th which took about an hour and a half. Now I am awaiting to hear back from the recruiter/HR. The interview went well, I did not have any issues with the assessment. I think it was pretty easy. I hope I have the job.
Interview questions [1]
Question 1
He asked me about a time where I had to deal with an irate customer.
He asked me to sell a product
After the role play, he asked why I took that route and how did I feel?
Interviewer was surprisingly extremely rude and not flexible. I was excited for the interview but the hr rep clearly had preconceived attitudes. The gentleman definitely didn’t enjoy his job. The job itself seemed pretty straight forward
I applied online. The process took 4 weeks. I interviewed at Verizon (Wilmington, NC) in Jan 2021
Interview
The questions were straightforward; they were basic interview questions and required basic skills and knowledge. I thought it was simple compared to various other interviews. I highly recommend for the future if someone is given a job or interview offer
Interview questions [1]
Question 1
Describe a time you dealt with a disappointed client?
I applied online. I interviewed at Verizon (Atlanta, GA) in Sep 2020
Interview
Applied online via Verizon careers website. Phone interview with general questions about myself and experience related to position. Video interview with role play. Job offered 2 weeks after video interview .
Customer Service Specialist applicants have rated the interview process at Verizon with 3.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 77% positive. To compare, the company-average is 64.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Specialist roles take an average of 22 days to get hired, when considering 58 user submitted interviews for this role. To compare, the hiring process at Verizon overall takes an average of 25 days.
Common stages of the interview process at Verizon as a Customer Service Specialist according to 58 Glassdoor interviews include:
Phone interview: 21%
Drug test: 16%
Skills test: 14%
One on one interview: 13%
Background check: 10%
Personality test: 10%
Presentation: 8%
IQ intelligence test: 5%
Group panel interview: 3%
Other: 1%
Here are the most commonly searched roles for interview reports -