Call Center Representative applicants have rated the interview process at Verizon with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 43% positive. To compare, the company-average is 64.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Call Center Representative roles take an average of 11 days to get hired, when considering 14 user submitted interviews for this role. To compare, the hiring process at Verizon overall takes an average of 25 days.
Common stages of the interview process at Verizon as a Call Center Representative according to 14 Glassdoor interviews include:
Phone interview: 22%
Skills test: 18%
One on one interview: 12%
Personality test: 10%
IQ intelligence test: 10%
Background check: 8%
Presentation: 8%
Drug test: 6%
Group panel interview: 6%
Other: 2%
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Long questionnaire required for initial screening. Phone screening was less of an interview and mostly geared toward establishing a phone presence. Once that portion was complete, candidates are then scheduled to complete a audio/visual test with simulated calls and simulated customer relationship software.
It was a pretty straightforward interview process. There were two women who interviewed me. We had some usual small talk and then we started with my resume. We spoke about my past job experiences and how I felt it aligned with the position. We spoke about me as a person, my goals, my skills, my work style, my relationship style. We then did a phone call roleplay, which was pretty straightforward. Customer calling about some issue with the service. Make sure you clarify the problem the customer is having with them and to express empathy for their struggles.
I applied online. The process took 6 days. I interviewed at Verizon (Newark, NJ) in Jan 2024
Interview
Zoom interview or phone call interview allowed. Were hiring for mid-day to night shift, but were flexible with hours. HR or hiring team is very friendly and understanding, a very easy process.
Interview questions [1]
Question 1
What skills from past job experience will you bring to this job?
Interview was comprehensive and included a computer aptitude test that assessed multitasking ability, processing speed, short term memory, etc. It felt like a video game though and was a little fun. They were interested mainly in my customer service experience.
Interview questions [1]
Question 1
Where do you see yourself in 5 years? What motivates you?