I interviewed at their corporate office in Downtown LA. Though the office itself seemed quite a bit dated and spartan (which surprised me a but considering how modern and luxurious many of their hotels are), I know this is the norm in the industry, and it seemed like an overall positive working environment. I have no complaints whatsoever about my actual interview - my interviewer was kind and asked all the standard questions. Nothing out of the ordinary or particularly memorable. I did, however, find issue with their behavior post-interview. I sent a thank you letter and even followed up by email to check in a week later - nothing. This was after my interviewer had said before I left that they would definitely email or call me to let me know of their status (even if I wasn't chosen to come in again, kind of thing, which I appreciated). My kind personal emails to my interviewer went unanswered. If this were a huge corporation with a billion employees and open positions they're trying to fill (like Google) I understand. But this is a boutique hotel group. I obviously wasn't in the running - fine. I now know it wasn't the right job for me anyway so all definitely worked out for the best (as the universe tends to do!) and there are no hard feelings, but I do have an issue with someone who doesn't follow up on their word. I especially have an issue with this when you are literally in the business of providing world-class customer service. To not respond to a completely non-threatening, check-in email and/or phone call honestly just left a sour taste in my mouth. I now manage and hire people for my new company and can tell you that this behavior is unacceptable. I know how much work and stress goes into the interview process when you're looking for a job - the least one can do as a hiring manager is honor the interviewee and the work they have put in to their meeting with you with a simple email or phone call follow-up.