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      VillageMD

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      Director of Operations Interview

      Jul 27, 2018
      Anonymous Interview Candidate
      Chicago, IL
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 6 weeks. I interviewed at VillageMD (Chicago, IL) in Jun 2018

      Interview

      The recruiter was very responsive and kept the ball moving throughout the interview process. However, I found the "Chief People Officer" to be a bit cold and slightly unengaged. I went through a total of 8 interviews for a role that I was extremely well fitted and qualified for. The role required a niche skillset, which I happen to be a SME in. Not only am I a SME with the unique skillset that this role called for, I have a deep level of passion for and commitment to driving the "hands on" operational processes and strategies around helping to reshape and transform healthcare from volume (FFS) to value based care. After interviewing with several leaders who were much less experienced than I am in this particular market (through their own admission to me and according to their LinkedIn profiles), I was advised that I am "over qualified" for the role that I applied for. I found it interesting that a small start up company in a niche market wouldn't be interested in retaining highly qualified candidates who are capable of helping them succeed in their endeavors, even if that means perhaps using then in a capacity/role other than the one that they are supposedly "over qualified" for. I would be remiss if I didn't mention that I am a person of color and I did note that I did not see any diversity at their Chicago office while I was there. It is important to me that I work for an organization that is inclusive and embraces diversity. It's one thing to say that you do, but it's entirely something else to "walk the talk." Of the 7 leaders I interviewed with, none of them were a minority. Upon receiving the "rejection phone call," I graciously thanked the original HR professional for her time and help throughout the process, and I also shared my observation and disappointment about the lack of diversity within the organization. As a highly skilled, competent and qualified candidate (which they all agreed), I found it interesting that I wasn't offered some sort of role within the organization since they were well aware of my "overly qualified" skillset before flying me into their Chicago office for final interview rounds. I hope my feedback to HR was received in the spirit in which it was given, and that it was passed along to senior leaders within the organization who will use it constructively. I wish them continued growth and success.

      Interview questions [1]

      Question 1

      How were your committee meetings structured at your last employer?
      Answer question
      26
      avatar
      VillageMD response
      7y
      We always strive to deliver an exceptional candidate experience, and we’re sorry you believe yours fell short! Our hiring process contemplates multiple dimensions outside of technical and subject expertise, and if you’d like clarification on our decision, we’d be happy to connect personally to provide additional insight. We have a strong organizational commitment to Diversity and Inclusion including an enterprise-wide team who provides input into our efforts in this area. We are sorry your time in the Chicago office didn’t allow a full office tour, as we are always proud to demonstrate via our people how this translates into the teams that serve our partners across all our geographies in diversity of background, thought, as well as ethnicity. Again, please feel free to reach out directly should you want to further discuss your comments: talent@villagemd.com. We wish you the very best in your future pursuits!

      VillageMD interviews FAQs

      • Candidates applying for Director of Operations roles take an average of 42 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at VillageMD overall takes an average of 34 days.
      • Common stages of the interview process at VillageMD as a Director of Operations according to 1 Glassdoor interviews include:

        Group panel interview:  33%

        Phone interview:  33%

        One on one interview:  33%

      • Here are the most commonly searched roles for interview reports -

        1. Medical Assistant(18) ;
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