Virtual Radiologic Applications Process Stinks Customer Service IS Okay But Ineffective Slow No Repnse for Long Periods of Time interview questions

On-line application failed. Contact information is sketchy or does not exist. Attempted to report error received during application process, response was slow and incorrect. Follow up was slow and ended in dropping communication/no response to my clarification that was requested. Called over twenty days later. Voice mail system was pathetic, no clarification of how to leave a message or to indicate end of message. no indication on how to return to the operator. Voice mail jail big time. experimented and got back to the operator a second time, but my answers could not be heard, was hung up on.asked operator to speaker to a real person, and it took a few minutes to find one. The person played the customer service role well, but it was not sincere. So sorry you had a problem (implies no one else ever has a problem so what did you do wrong. I asked to talk to two people, human resources and someone to whom to explain the technical issues to get resolution so I could apply on-line and to get them to get their voice mail fixed. Finally got a phone number to contact the company. Finally got a call from human resources, insincere customer service babble. So sorry that you had a problem, did not respond to the over 20 day period of non-response, you must have failed to read the not about what browsers to use. Basically blame the victim took no responsibility for the web issues, voice mail technical issues, and did not address the over 20 days of no response. Kept repeating what are you expecting from us. Refused to let me talk to anyone about resolving the technical issues. Gave an offer of helping with the application process, but I declined on the basis that I did not believe I would be given adequate consideration at this point. Yes, by this time I had become irritated with being blamed for the whole problem. Now it became a conference call where the additional person indicated that the voice mail was for internal use only and no one outside the company would know how to use it or should use it. Please explain this one Ma Bell! As far as getting to communicate with someone about the issues I experienced I was told that was not possible, (we are ignorant and like it that way). That no one was going to dictate to them on how to use their IT Time. I hope Mark Brady does not see this, they may actually have to account for their ridiculous attitudes. Hey Mark, I tried to tell you! When I tried to tell them how their technology faux paus could be considered a barrier to people with disabilities, they returned to, sorry that you had a problem but you must have used the wrong browser and never mentioned that the long delay and no response from their company, could have suggested that issue over 20 days earlier. The parting shot was we received you incomplete application marked today. Question: where did you pull that out, since I have not used your website since the original attempt back in early July. Somebody is rewriting history. Without closing the conversation the line went dead and so was the customer service.