Customer Retention Representative applicants have rated the interview process at Vivint with 1.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 60.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Retention Representative roles take an average of 2 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Vivint overall takes an average of 12 days.
Common stages of the interview process at Vivint as a Customer Retention Representative according to 4 Glassdoor interviews include:
One on one interview: 33%
Background check: 33%
Phone interview: 17%
Drug test: 17%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 day. I interviewed at Vivint (Provo, UT) in Nov 2014
Interview
I was interviewed at Vivint's main campus near the Riverwoods in Provo. There was a short waiting period before I was greeted by my interviewer, who took me into a small room near the cafeteria. It was a pretty standard entry-level-job interview. After asking a few questions, the interviewer outlined the job description, explained the benefits, and described the expectations associated with the position.
I applied online. The process took 2 days. I interviewed at Vivint (Provo, UT)
Interview
Super fast interview, barely asked me any questions. Seems like they'll just hire and fire anyone. The person that interviewed me was very nice, but he didn't seem like he knew what he was doing too well.
I applied online. I interviewed at Vivint (Provo, UT) in Oct 2015
Interview
Application described this as a recent graduate position. Recruiter called me 20 minutes after my application was submitted. You could almost smell the desperation. Offered $10/hr and what equated to a phone job to a college graduate. Insulting, to say the least.
Interview questions [1]
Question 1
Asked if I could attend a two week training course.
I applied through other source. The process took 2 days. I interviewed at Vivint (Provo, UT) in Jun 2015
Interview
I applied for the job and got a call the next day. At first when they called, I didn't answer so they sent me a text asking when would be a good time to talk about my application. Definitely shows you they're a cool company. I came in for an interview the next day. The interview was great. It felt more like a conversation focused on the company and my skills for this position. The guy who interviewed me told me all about the company and job and really made me excited about the job. He actually offered me the job the same day and arranged for me to get alarm licensing right then.
Interview questions [1]
Question 1
What would you say if a customer wanted to cancel their account and said "I don't need it anymore"?