echnical Assessment: Depending on the technical nature of the role, you might be asked to complete a technical assessment. This could involve troubleshooting scenarios, analyzing logs, or solving problems related to the applications you'll be supporting. First Interview - Technical Skills: You may have a first-round interview with the hiring manager or a technical team member. This interview could focus on your technical skills, including your understanding of the applications you'll be supporting, your troubleshooting abilities, and your familiarity with relevant tools and technologies. Behavioral Interview: This interview assesses your behavioral competencies, such as communication skills, teamwork, adaptability, and customer service orientation. You might be asked about how you handle challenging situations, work under pressure, and collaborate with others.