I applied through an employee referral. I interviewed at Von Maur (Eden Prairie, MN) in Nov 2013
Interview
Interviews are conducted in the offices adjacent to customer service. Usually you meet with one of the four executive managers or sometimes the store manager. They ask you questions about yourself and give you open ended questions based on specific scenarios pertaining to retail sales.
Interview questions [1]
Question 1
Explain a situation where you had to give a customer/client information that made them unhappy, and how did you handle the situation?