Benefit Customer Service Representative applicants have rated the interview process at WTW with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 66.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Benefit Customer Service Representative roles take an average of 11 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at WTW overall takes an average of 29 days.
Common stages of the interview process at WTW as a Benefit Customer Service Representative according to 4 Glassdoor interviews include:
Group panel interview: 33%
Phone interview: 33%
Background check: 17%
Skills test: 17%
Here are the most commonly searched roles for interview reports -
I applied through a staffing agency. The process took 1 week. I interviewed at WTW (San Diego, CA) in Jan 2016
Interview
I applied through a staffing agency and then offered a phone interview. After the phone interview I was offered a face to face interview the next day. The face to face interview consisted of two team leads who once held the same position which I thought was wonderful. Interview was very laid back, both the ladies made me feel at ease and explained everything to me from beginning to end so I knew what to expect during the interview time.
Interview questions [1]
Question 1
Can you give me an example of a time where you showed good team spirit?
I applied through a staffing agency. The process took 3 weeks. I interviewed at WTW (San Diego, CA) in Jul 2024
Interview
The interview process I went through was a video recording, as a candidate I was given a series of questions to answer. The answers were recorded along with my self, there is an option to close the camera and answer questions but I assume the employer wants to see the candidate and confirm the answers are genuinely answered not a script reading. You are given time to answer the questions truthfully for a good 3 mins max. Time is allowed for you to collect your thoughts before answering, I want to recall at least 20 seconds before the recording starts after the question is given. It is almost like interviewing in person but without the travel and comfort of your surroundings.
Interview questions [1]
Question 1
Recall a time you encountered a difficult situation, how did you solve it and what was the outcome?
There was a short initial call with my recruiter and then WTW requested a video interview where they email a link with questions and you record your responses. Average questions for an interview.
Interview questions [1]
Question 1
Explain a time where you dealt with a difficult customer and what was the outcome?
I applied through a staffing agency. The process took 3 days. I interviewed at WTW (Pitts, PA) in Jan 2017
Interview
Minimal questions. All they wanted to know if you would show up and be on time. Leads, who interviewed me, couldn't answer a question I asked. They did not offer a description of the job responsibilities or type of job. I thought it was explaining health benefits, and it was, but had no idea it was a call center.