Customer Service applicants have rated the interview process at Walmart with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 56% positive. To compare, the company-average is 62.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service roles take an average of 11 days to get hired, when considering 64 user submitted interviews for this role. To compare, the hiring process at Walmart overall takes an average of 13 days.
Common stages of the interview process at Walmart as a Customer Service according to 64 Glassdoor interviews include:
One on one interview: 17%
Skills test: 16%
Drug test: 15%
Phone interview: 14%
Background check: 13%
Personality test: 9%
Group panel interview: 7%
Other: 4%
Presentation: 4%
IQ intelligence test: 3%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 days. I interviewed at Walmart in Aug 2011
Interview
I first applied online. I endured a series of personality test type questions (which characteristic is more like you...). I didn't hear from them for months so I figured they had found other people for the position. About 4 months later I received a phone call from a customer service manager. It was about a 20 minute phone interview asking me a series of situation questions (tell me a time when you....and what was the outcome..). She also threw in a few personality type questions like (when you are faced with a disappointing situation how do you manage to stay positive). After that she told me to come in for a "group interview". I have not yet went to the group interview but I will update ASAP
Interview questions [2]
Question 1
Describe a time when you went above and beyond your role
I applied online. I interviewed at Walmart (Ottawa, ON)
Interview
A group interview was done after I applied, and they called me to let me know where the interview was. They were professional and straight forward. They put everyone in a room together and they asked about your experience and how you handled and resolved a difficult situation in the past.
Interview questions [1]
Question 1
Tell us about a time that you handled a difficult situation. How did you resolve it?
10 min interview asked about past experiences and languages I could speak availability for closing and weekends and time per week very easy going and fast very friendly and nice
I applied in-person. I interviewed at Walmart (Idaho Falls, ID) in Feb 2026
Interview
The interview process for a customer experience role at Walmart was straightforward and focused on both customer service skills and cultural fit.
After submitting my online application, I received an email within about a week inviting me to complete a short assessment. The assessment included situational judgment questions about handling customers, teamwork, and problem-solving.