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Walmart interviews FAQs
Customer Services Specialist applicants have rated the interview process at Walmart with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 62.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Services Specialist roles take an average of 20 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Walmart overall takes an average of 13 days.
Common stages of the interview process at Walmart as a Customer Services Specialist according to 3 Glassdoor interviews include:
One on one interview: 38%
Drug test: 13%
Group panel interview: 13%
Background check: 13%
Skills test: 13%
Phone interview: 13%
Here are the most commonly searched roles for interview reports -
Easy, straightforward and quick.
Got a call from walmart that I have to go for an interview on such and such days and at such and such time. Went there and then the called me for interview. Interview took 15 mins.
Accepted offer
Positive experience
Average interview
Application
I applied online. The process took 2 weeks. I interviewed at Walmart (Mississauga, ON)
Interview
Contacted for interview. Had 1:1 phone interview. Was then called in for a group/panel interview.
Group interview where we were asked to roleplay various scenarios. We also interviewed individually with managers where they asked us specific questions related to customer service. The HR manager then called me a few days later with news on the job.
Interview questions [1]
Question 1
How would you de-escalate a situation with an angry customer?
I applied online. The process took 2 days. I interviewed at Walmart (St. Albert, AB)
Interview
Was given an interview date and time to go in. Interview was in a group and they asked simple questions about hobbies and current activities, as well as some conflict management questions. Asked if there was a specific department I wanted to go into or try. I chose electronics and was accepted.
Interview questions [1]
Question 1
If a customer asked you a question about a product that you did not know the answer to, how would you respond?