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      Walmart

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      Customer Service Representative (CSR) Interview

      Dec 27, 2024
      Anonymous employee
      Danville, VA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Walmart (Danville, VA)

      Interview

      Started online with a question survey. Then came in to the interview. It was a long wait. Asked general questions then started onboarding. Also paraded around to see the store and guess meet others.

      Interview questions [1]

      Question 1

      Attendance questions such as are you able to show ups and work holidays and weekends
      1 Answer

      Other Customer Service Representative (CSR) Interview Reviews for Walmart

      Customer Service Representative Interview

      Jun 6, 2026
      Anonymous employee
      Toronto, ON
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Walmart (Toronto, ON)

      Interview

      large tabled interview with 15 staff, round table interview approach where each speaker had the chance to answer one by one. pretty unformal approach creating a relaxed atmosphere where I was comfortable to speak.

      Interview questions [1]

      Question 1

      why do you want to work here
      Answer question

      Customer Service Representative Interview

      May 12, 2026
      Anonymous employee
      Laval, QC
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through other source. I interviewed at Walmart (Laval, QC)

      Interview

      Very simple but can be nerve racking because at times it’s done in groups. But other than that you just need to sound confident. it doesn’t really matter if you answer the same as the other person you’re interviewing with as I said, just sound confident

      Customer Service Representative Interview

      May 7, 2026
      Anonymous employee
      Ottawa, ON
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I interviewed at Walmart (Ottawa, ON)

      Interview

      Group interview and speed questions where it is similar to speed dating. You are given scenarios and you have to communicate how you would solve the issue. Overall it was a relatively easy interview if you have customer service experience.

      Walmart interviews FAQs

      • Customer Service Representative (CSR) applicants have rated the interview process at Walmart with 1.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 65% positive. To compare, the company-average is 62.2% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Service Representative (CSR) roles take an average of 11 days to get hired, when considering 162 user submitted interviews for this role. To compare, the hiring process at Walmart overall takes an average of 13 days.
      • Common stages of the interview process at Walmart as a Customer Service Representative (CSR) according to 162 Glassdoor interviews include:

        One on one interview:  19%

        Background check:  16%

        Skills test:  14%

        Drug test:  13%

        Phone interview:  12%

        Personality test:  8%

        Group panel interview:  6%

        Presentation:  6%

        IQ intelligence test:  5%

        Other:  2%

      • Here are the most commonly searched roles for interview reports -

        1. Cashier(13678) ;
        2. Sales Associate(7765) ;
        3. Overnight Stocker(4406) ;
        4. Sales Associate/Cashier(3833) ;
        5. Stocker(3207) ;
        6. Associate(2882) ;
        7. Assistant Manager(2048) ;
        8. Department Manager(1956) ;
        9. Front End Cashier(1887) ;
        10. Customer Service Representative(1739) ;
        11. Personal Shopper(1677) ;
        12. Personal Shopper/OGP(1411) ;
        13. Team Lead(1248) ;
        14. Manager(1179) ;
        15. Pharmacy Technician(1178) .


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      Jobs at Walmart

      8 jobs in United States
      Customer Support Representative, Call Center
      Dakota Dunes, SD
      ·
      $32K - $44K /yr
      (Glassdoor est.)
      View job
      PR - Customer Service
      Macclenny, FL
      ·
      $21 - $25 /hr
      (Employer provided)
      View job
      Senior Resolution Coordinator, Contact Center
      Bentonville, AR
      ·
      $16 - $28 /hr
      (Employer provided)
      View job
      Manager, Contact Center
      Bentonville, AR
      ·
      $60K - $110K /yr
      (Employer provided)
      View job
      Manager, Operations - Workforce Intelligence
      Bentonville, AR
      ·
      $70K - $130K /yr
      (Employer provided)
      View job
      View all Customer Service Representative (CSR) Jobs