Wish I knew more about the process… but I can certainly share what my experience has been.
I applied for the position and got an email a few weeks late from a recruiter to set up an interview using a scheduling software. Picked a time for a phone screen. I emailed the recruiter asking for a specific requisition number because there were multiple postings, and didn’t get a response back.
I spent a good amount of time preparing as I was really interested in the position and thought it would be a great fit. I’m sitting at my phone waiting for a call at the scheduled time, and nothing…
I emailed the recruiter only to find out he had a “long call that was running long,” and asked to reschedule, so we did for the following week.
Fast forward to that new scheduled time, waiting at my phone again… and nothing. So I emailed this recruiter yet again to express my interest and eagerness to interview, and he responds saying he got the time zones confused and attempted to call me an hour after our scheduled meeting. I responded letting him know I was tied up with work the rest of the day and provided wide-open availability the following day. I still haven’t received a response.
Needless to say, this experience has been incredibly frustrating and disappointing because the job sounded like something really interesting and a good fit for me in the next step of my career.
Additionally, the irony of such a poor experience from an HR professional trying to recruit for and fill an HR role is not lost on me. If this is any indication of what it’s like to work at Wayfair, I’d kindly encourage you to pursue other options. Customer service SHOULD be at the forefront of every HR professional, regardless of circumstances. I know that hiring is crazy right now, and there’s a lot of activity, but if your job title is Recruiter, it’s your job to manage this and manage it well.