I applied online. The process took 3 weeks. I interviewed at Wayfair (Beaufort, SC) in Jul 2020
Interview
Just had my first phone interview. It went really well. My interviewer was friendly, and to the point. He asked me some standard situational questions, typical of a customer service job. I have the second phone interview this afternoon.
Interview questions [1]
Question 1
What is a situation where you had a distressed customer that you had to assist, and what was your de-escalation process?
Remote Customer Service applicants have rated the interview process at Wayfair with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 51.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Remote Customer Service roles take an average of 21 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Wayfair overall takes an average of 22 days.
Common stages of the interview process at Wayfair as a Remote Customer Service according to 1 Glassdoor interviews include:
Phone interview: 100%
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