I applied online. The process took 2 weeks. I interviewed at Weave (Salt Lake City, UT) in Jan 2023
Interview
Application - Call from a recruiter (20 min) - Zoom call with supervisor and manager (30 min) - A phone call from a recruiter to confirm interest - Email with offer - Background check
Interview questions [1]
Question 1
Tell us about you. Why do you want to work in tech support? Why do you want to work at Weave? Describe a time you had a difficult customer.
I applied online. The process took 2 weeks. I interviewed at Weave (Lehi, UT)
Interview
They're fairly desperate for people in this role. As long as you're slightly tech savvy you'll be fine. It starts with a phone interview asking about your experience and your resume. Afterward, you meet with the management and they ask questions about your de-escalation skills and stuff.
Interview questions [1]
Question 1
Do you have experience with escalated customers? How would you de-escalate a situation?
Technical Support Software applicants have rated the interview process at Weave with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 63.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Technical Support Software roles take an average of 14 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Weave overall takes an average of 15 days.
Common stages of the interview process at Weave as a Technical Support Software according to 2 Glassdoor interviews include:
Background check: 25%
Phone interview: 25%
Skills test: 25%
Group panel interview: 13%
One on one interview: 13%
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