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      WebstaurantStore

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      Related searches: WebstaurantStore reviews | WebstaurantStore jobs | WebstaurantStore salaries | WebstaurantStore benefits
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      Customer Solutions Specialist Interview

      Jan 10, 2019
      Anonymous employee
      Albany, GA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at WebstaurantStore (Albany, GA) in Nov 2017

      Interview

      The hiring process was very simple! I applied the second week in November and had my phone interview the next week. I didn't really know what I was in for, as I had an in-person, two person interview the following week. In the interview, I was asked to complete a personality-style assessment and complete a worksheet. After that, I was asked to do a third and final 1:1 interview. This interview was the hardest of all, as it was with a customer solutions manager in a different location via Skype. The questions in all of the interviews were not hard, but they were intense to learn more about your personality, skills, and how hungry, humble, and smart you are. The interviews were about 15-30 minutes long and the interviewing person/people were extremely friendly and let me lead most of the conversation. Overall, the hiring process is similar to others, but they are more strategic with who they hire, therefore, they will ask more thought provoking and out of the box questions to allow you to think on your feet.

      Interview questions [1]

      Question 1

      What is a tough situation from your previous job and how did you handle it?
      Answer question
      3

      Other Customer Solutions Specialist Interview Reviews for WebstaurantStore

      Customer Solutions Specialist Interview

      Jan 23, 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at WebstaurantStore

      Interview

      There were three virtual interviews. It felt like the first was checking to make sure I didn’t lie on my resume. The next was to make sure I’d be a good fit with the team and daily work. And the last to make sure I would mold into the culture.

      Interview questions [1]

      Question 1

      How do you handle upset customers?
      1 Answer

      Customer Solution Specialist Interview

      Feb 3, 2026
      Anonymous Interview Candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. I interviewed at WebstaurantStore in Jan 2026

      Interview

      It was very weird. The interviewer kept asking irrelevant personal questions about my current position and my supervisor and why I was leaving. She kept asking over and over again and I finally told her that I did not want to talk negatively about my employer and wanted to know what her questions had to do with the position I applied to. The interviewer was very confrontational and not at all nice or personable. Every question she asked felt like I was being interrogated instead of being asked genuine questions about my experience and capabilities. Each time I thought we had moved past the reason for wanting to leave my current company, I would get asked another question about how I would handle a difficult supervisor and why I found it easier to leave my current employer after a few months instead of rectifying the difficult situation. I kept telling her that I was not going to talk poorly about my current job no matter how she rephrased the question or how many times she asked. I finally cut the interview short and told the interviewer that I was no longer interested in the position. She didn't ask one question about my skills or experience. Obviously, there is some concern with retaining their employees and wanting to see if they can handle difficult supervisors or she wouldn't have kept asking.

      Interview questions [1]

      Question 1

      Why I am leaving my current employer.
      Answer question
      1

      Customer Solutions Specialist Interview

      Dec 6, 2025
      Anonymous Interview Candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I applied through other source. I interviewed at WebstaurantStore in Dec 2025

      Interview

      I had a phone screening interview Monday and my video interview today. The vibe was very odd; unlike anything I’ve ever experienced before today. For the first time in my career, I immediately felt like I was being confronted instead of interviewed. I went into the interview genuinely excited and fully prepared. But from the moment it started, it was clear the tone wasn’t collaborative. It was combative. Every answer was met with suspicion, every joke fell flat, and follow-up questions felt less like curiosity and more like cross-examination. One of the interviewers pointed to my résumé as if she were pointing to photos of me caught in a compromising position. They assumed I was a flight risk who was “taking a step down” from my previous role, and they couldn’t fathom why I would do that. So they told me so... And they grilled me on it. Even when they seemed to move on, they challenged everything I said. What struck me most was how disconnected the experience felt from the values they advertise online. The conversation was cold, guarded, and transactional, which made me realize something important. A company’s culture shows up long before your first day. Decision-makers have a responsibility to challenge their own assumptions. Not everyone wants to climb the corporate ladder. Not everyone you interview is coming after your job. You can tell when a place sees people as partners versus problems to be managed. And you can definitely tell when leadership confuses authority with credibility. I walked in excited for the opportunity. I walked out thankful for the clarity. Culture cannot be faked, and I’m glad I saw the truth early.

      Interview questions [1]

      Question 1

      What was a typical day like in your previous role.
      Answer question
      7

      WebstaurantStore interviews FAQs

      • Customer Solutions Specialist applicants have rated the interview process at WebstaurantStore with 3.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 48% positive. To compare, the company-average is 39.7% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Solutions Specialist roles take an average of 26 days to get hired, when considering 25 user submitted interviews for this role. To compare, the hiring process at WebstaurantStore overall takes an average of 20 days.
      • Common stages of the interview process at WebstaurantStore as a Customer Solutions Specialist according to 25 Glassdoor interviews include:

        Phone interview:  35%

        Group panel interview:  20%

        One on one interview:  10%

        Skills test:  7%

        Personality test:  7%

        IQ intelligence test:  5%

        Drug test:  5%

        Presentation:  5%

        Other:  3%

        Background check:  3%

      • Here are the most commonly searched roles for interview reports -

        1. Customer Solutions Specialist(45) ;
        2. Software Engineer(27) ;
        3. Material Handler(22) ;
        4. Order Picker(16) ;
        5. Packer(15) ;
        6. Customer Service Representative(9) ;
        7. Manager(8) ;
        8. Inventory Specialist(6) ;
        9. Quality Assurance(6) ;
        10. Team Leader(6) ;
        11. Inventory Control Specialist(5) ;
        12. Senior Software Engineer(5) ;
        13. Team Lead(5) ;
        14. Consolidator(4) ;
        15. Content Writer(4) .


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      Jobs at WebstaurantStore

      4 jobs in United States
      Inventory Control Specialist - 3rd shift
      Cumberland, MD
      ·
      $19 - $19 /hr
      (Employer provided)
      View job
      Remote Customer Solutions Specialist
      Lititz, PA
      ·
      $26 - $26 /hr
      (Employer provided)
      View job
      Food Service Equipment Technical Support Specialist (Remote)
      Lititz, PA
      ·
      $63K - $70K /yr
      (Employer provided)
      View job
      Customer Solutions Specialist - Hybrid
      Lititz, PA
      ·
      $26 - $26 /hr
      (Employer provided)
      View job
      View all Customer Solutions Specialist Jobs