I filled out an online application on the spot a few weeks ago about a customer success role that I seemed to have a good fit for in my skill set from being an SME with a social media company on the back end and multiple years in customer experience going back a decade. I took some tests after applying and apparently, I was good enough to hop on a phone call with an interviewer for a screening interview. That went fine and dandy and they moved me on to speak with two random ladies from Oregon who were managers apparently for their respective work sites and were never the people that I were going to be working with at the San Antonio location. I asked them during the 4 interview questions about what they had in mind about the role for me and they seemed not only lost about what this job was about but not fully interested in learning from me and background in tone. On top of that to make matters slightly worse, I had a bit too much caffeine from trying to be alert for the interview but it ended up making me have a speech issue and I couldn't focus on my thoughts clearly at points because I started to sound like Robert F. Kennedy Jr. with his speech issue due to a medical issue in his vocal cords and it really messed with my head. I think that is what made me not get the job and I tried to email them to let them know that I could clarify anything that they wanted to know by email as that day was not my day at all. Not making excuses for it. I came fairly prepared I'd say in reviewing the very same questions and answers you're looking at here on Glassdoor and elsewhere but I couldn't tell what was going on with those two managers who interviewed me and seemed to already have made a decision long before I got on the call and were just being nice and faking the actual interest in hearing me out. I knew that I could do the job as it's not that hard to handle customer complaints and reroute them to where they need to go if need be and frankly, I am a little jaded in that I think I deserve a second chance and absolutely do not with people who didn't know about the role too much and definitely faked their way through it unlike me where I wanted to be in banking for learning more about wealth management. To be honest, I think I knew much more about it than they realized when it came to doing advanced transactions with securities, bills of exchange, promissory notes, and tendering negotiable instruments which isn't even about the job but that's how much I knew on my own in studying for being a series 7 broker. Only the recruiter I spoke to seemed interested and knew what I was talking about and we hit it off. The managers however did not and I think they were just there to check boxes so they could get to the next payday. My advice to you is to sleep well, take as minimal energy stimulants as possible, review your notes for the STAR method, and hope for the best! Also, keep applying as there are plenty of jobs out there, and at the end of the day, companies view you as a number.