I applied through an employee referral. The process took 2 weeks. I interviewed at Whirlpool Corporation in May 2011
Interview
After a brief phone interview, I was invited in for a meeting with the hiring manager. The manager asked me basic interview questions. Following the interview, I was brought to the back where a skills test was administered including a typing and following specific directions. After the assessment, I was called back with an offer. Overall, it was a smooth process to employment.
Interview questions [1]
Question 1
Describe a time when you has to utilize leadership skills to accomplish a task.
I interviewed at Whirlpool Corporation (Benton Harbor, MI)
Interview
I met with 3 managers over zoom at the same time. Which sounds intimidating but it was not. It was pretty laid back. They mostly asked questions about my previous experience and my life now
I interviewed at Whirlpool Corporation (Tennessee Ridge, TN)
Interview
Wonderful interview experience! The interviewer made me feel at ease from the start. Very friendly and easy process. Lengthy process however but well worth it. They asked the usual questions and answered mine. Gave me a lot of information about the position, salary, bonus possibility, benefits, schedule, etc. They made me feel very welcome and looking forward to start working for such a great company.
I interviewed at Whirlpool Corporation (Cleveland, TN)
Interview
Straight forward. Hired through contracting agency. They just verified you know was customer service is.
Prompted about customer serivce experience and previous roles.
Asked various questions centered on provide examples of how you one overcame difficult escalation while maintain professionalism and customer service.
Interview questions [1]
Question 1
Have you worked in high call flow position?
What is customer service to you?
How do you overcome challenges situations with customers?
Are you able to quickly overcome a difficult call?
What is your experience with high call flow operations?
How do you deescalate a call?
Customer Service Representative applicants have rated the interview process at Whirlpool Corporation with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 76% positive. To compare, the company-average is 63.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 15 days to get hired, when considering 17 user submitted interviews for this role. To compare, the hiring process at Whirlpool Corporation overall takes an average of 24 days.
Common stages of the interview process at Whirlpool Corporation as a Customer Service Representative according to 17 Glassdoor interviews include:
Drug test: 18%
Background check: 17%
Skills test: 15%
One on one interview: 12%
Phone interview: 12%
Group panel interview: 8%
Presentation: 7%
IQ intelligence test: 5%
Personality test: 5%
Other: 2%
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