I applied online. The process took 3 days. I interviewed at Xerox (Lexington-Fayette, KY) in May 2015
Interview
I filled out the application out online, had to take assessments, was contacted about an interview, one woman took me to a computer where I had to take a typing test to calculate the speed and accuracy, sat back in the lobby until I was led directly into the kynect department of xerox to see first hand the environment that I would work in,, the woman took me into a conference room and asked a lot of typical interview questions, I was then led back to the lobby where I had to wait to fill out a w-2 form and be given a paper to go get drug tested, soon after the results of the drug test and background check I was able to start.
I applied online. The process took 1+ week. I interviewed at Xerox (Saint John, NB) in Dec 2024
Interview
Went great interviewers were really friendly went over everything I asked and answered all my questions asked relevant questions pertaining to the job gave the option to use personal or professional scenarios
Plusieurs entretiens en visio, pas de difficultés particulières rencontrées. Les RH étaient sympathiques et ont bien expliqué les différents avantages proposés ainsi que les modalités d'entretien. Tout était clair, pas de difficultés particulières
It was very great, very informative. And the interviewer really knew how to make me feel comfortable. And I'm very happy that I chose them. It was absolutely amazing. I really look forward to working with them in the future
Customer Service Representative applicants have rated the interview process at Xerox with 1.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 53% positive. To compare, the company-average is 57.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 7 days to get hired, when considering 213 user submitted interviews for this role. To compare, the hiring process at Xerox overall takes an average of 17 days.
Common stages of the interview process at Xerox as a Customer Service Representative according to 213 Glassdoor interviews include:
One on one interview: 19%
Skills test: 19%
Drug test: 17%
Background check: 17%
Phone interview: 8%
Personality test: 8%
Presentation: 4%
IQ intelligence test: 4%
Group panel interview: 2%
Other: 1%
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