Technical Support Representative applicants have rated the interview process at Xerox with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 78% positive. To compare, the company-average is 57.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Technical Support Representative roles take an average of 10 days to get hired, when considering 9 user submitted interviews for this role. To compare, the hiring process at Xerox overall takes an average of 17 days.
Common stages of the interview process at Xerox as a Technical Support Representative according to 9 Glassdoor interviews include:
Skills test: 18%
Background check: 18%
Drug test: 18%
Phone interview: 13%
One on one interview: 13%
Group panel interview: 5%
IQ intelligence test: 5%
Personality test: 5%
Other: 3%
Presentation: 3%
Here are the most commonly searched roles for interview reports -
HR screening then interview with managers. The questions were rather standard HR interview questions. Then it was drug test and work verification. Much of their onboarding was outsourced to India, so that process was a bit frustrating.
Interview questions [1]
Question 1
How do you handle shifting work priorities, how would you handle an upset user, what would you enjoy about this position, etc.
I applied online. The process took 5 days. I interviewed at Xerox (Atlanta, GA) in Jul 2021
Interview
15 minute initial interview with hiring manager
Panel interview with hiring manager and two other managers - roughly 30 minutes. No certain questions just everything from the managers perspective. I will rate it as an easy interview since they aren’t asking anything technical just more of a skill set interview.
Interview questions [1]
Question 1
Describe a time that you had to deal with an irate customer. What did you do/how did you handle this customer?
I applied online. The process took 1+ week. I interviewed at Xerox (Richland, SC) in Jul 2016
Interview
Filled out the application online but the job I wanted had already closed. A recruiter called me two days after I had put the app in. I called her back two days later and had the first interview over the phone. Waiting for the second phone interview now.