I applied online. The process took 2 months. I interviewed at Xerox (Cherry Hill, NJ) in Jul 2013
Interview
First you had to hear about the open house. A friend worked there and let me know they were hiring for a six month project. Always had the possibility of being kept on full time. Then you had to have an online application filled out. Then you went in, along with at least 100 of your closest friends, and filed in when they gave you a ticket. Even though you provided them with a resume online with your application, if you didn't have your resume with you, they wouldn't see you. They would call your ticket number and speak with you for about five minutes and then they would tell you to wait. After about a half an hour, you were taken into your second interview. He was very personable and pleasant. Of course, they tell you they will let you know.
I applied through an employee referral. I interviewed at Xerox
Interview
Short Sweet and to the point. They want to hear what you have learned while you were a temp. They were very quiet and expected me to elaborate on several questions that they had.
Interview questions [1]
Question 1
What would you do when you have to service an irate customer.
I applied online. The process took 3 days. I interviewed at Xerox (Lexington-Fayette, KY) in Oct 2016
Interview
I was shocked that the Hiring Director did my interview in the lobby of the facility. I felt like it didn't matter that I was there because it did not feel like a real interview. It did not feel like a professional interview. The process was so rushed that it did not seem like they were really interested in me as a person, only hiring someone to fill a empty slot.
Interview questions [1]
Question 1
What were my strengths in dealing with customers on the phone?
I applied through an employee referral. I interviewed at Xerox (Tallahassee, FL) in Oct 2016
Interview
It went well I had 2 interviews. A week later I received the job. I am ready to see how the company operates. Wffffggtg tgr wfterg wdgvegf frfgvdd vrghgrf dggrrhh gtghgdghff
Interview questions [1]
Question 1
Have you ever been in a situation with a employee and how did you handle it.
Customer Care Representative applicants have rated the interview process at Xerox with 1.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 41% positive. To compare, the company-average is 57.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Care Representative roles take an average of 6 days to get hired, when considering 46 user submitted interviews for this role. To compare, the hiring process at Xerox overall takes an average of 17 days.
Common stages of the interview process at Xerox as a Customer Care Representative according to 46 Glassdoor interviews include:
One on one interview: 21%
Drug test: 20%
Skills test: 19%
Background check: 18%
Phone interview: 8%
Personality test: 7%
Group panel interview: 2%
IQ intelligence test: 2%
Presentation: 1%
Other: 1%
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