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      Xerox

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      Customer Service Agent Interview

      Jun 7, 2015
      Anonymous employee
      Indianapolis, IN
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Xerox (Indianapolis, IN) in Oct 2011

      Interview

      walk in without appointment, testing process and same day interview. The testing process was a series of several situational tasks with how you would respond. A typing test was required. A face to face interview occurred the same day and was offered the job at that time.

      Interview questions [1]

      Question 1

      What does customer service mean to you?
      1 Answer

      Other Customer Service Agent Interview Reviews for Xerox

      Customer Service Agent Interview

      May 24, 2018
      Anonymous employee
      Redmond, WA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through a recruiter. The process took 5 days. I interviewed at Xerox (Redmond, WA) in Aug 2015

      Interview

      contacted by talent ac question recruiter team member over email and then an interview over the phone with the recruiter. 5 Days later I was scheduled for in person interview on-site with one of the Team lead hiring manager. the interview itself was straightforward, with direct structured questions. the manager was very friendly and encouraging interaction and to reflect on other work experiences. When I was first contacted by phone and email by the Recruiter , He he wasn't so clear about the scope and nature of the job and didn't give more details on what sector/product of customer services. But when I i was interviewed in person with the hiring manager I was given more details and scope and examples of the job.

      Interview questions [2]

      Question 1

      Any relevant customer services support you have? If you do have any interest or background in playing mobile game application
      1 Answer

      Question 2

      provided examples on my current and previous customer services interaction, successful stories, what I have done and what was the outcomes.
      1 Answer

      Customer Service Agent Interview

      Jul 10, 2015
      Anonymous employee
      Prague
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I applied through a staffing agency. The process took 2 weeks. I interviewed at Xerox (Prague) in Oct 2014

      Interview

      they checked my English and Russian. They contacted me via phone, Skype and then a personal interview. On personal interview I had to help the customer via phone and resolve his issue

      Interview questions [1]

      Question 1

      what applications you can download on a smartphone? What does RAM mean? How does the Wi-Fi work?
      1 Answer
      1

      Customer Service Agent Interview

      Mar 27, 2014
      Anonymous employee
      Colorado Springs, CO
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a staffing agency. The process took 5 days. I interviewed at Xerox (Colorado Springs, CO) in Jan 2014

      Interview

      I went to a hiring event. The recruiters were very well-dressed and prepared for the interview but some of the jobseekers came dressed like they were getting ready to go to the park or something. I was shocked that they were still interviewed and some even hired. The company is fast-growing and willing to hire seemingly almost anyone. There was a typing test and an assessment; both are relatively easy to pass if you are semi-intelligent. Once hired you will have to pass a drug test in Colorado even though marijuana is legal and you will have to have a background check. Hiring was done on the spot.

      Interview questions [1]

      Question 1

      "Are you willing to work in a BPO (business process outsourcing) environment as a call center agent for a major mobile wireless company?" I did not realize that I would be an indirect agent for another company and not work directly for Xerox.
      1 Answer
      1

      Xerox interviews FAQs

      • Customer Service Agent applicants have rated the interview process at Xerox with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 57.1% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Service Agent roles take an average of 8 days to get hired, when considering 6 user submitted interviews for this role. To compare, the hiring process at Xerox overall takes an average of 17 days.
      • Common stages of the interview process at Xerox as a Customer Service Agent according to 6 Glassdoor interviews include:

        One on one interview:  23%

        Skills test:  23%

        Drug test:  18%

        Background check:  14%

        Phone interview:  14%

        Personality test:  5%

        Presentation:  5%

      • Here are the most commonly searched roles for interview reports -

        1. Customer Service Representative(549) ;
        2. Manager(118) ;
        3. Account Manager(112) ;
        4. Project Manager(109) ;
        5. Sales(103) ;
        6. Software Engineer(93) ;
        7. Customer Care Representative(89) ;
        8. Sales Executive(86) ;
        9. Senior Software Engineer(84) ;
        10. Account Executive(81) ;
        11. Sales Representative(81) ;
        12. Field Service Technician(63) ;
        13. Business Analyst(57) ;
        14. Director(56) ;
        15. Analyst(55) .


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      Jobs at Xerox

      80 jobs in United States
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      ·
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      (Employer provided)
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      Technical Site Operations Manager
      Charlotte, NC
      ·
      $79K - $106K /yr
      (Employer provided)
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      Federal
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      ·
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      (Employer provided)
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