Tier I Technical Support applicants have rated the interview process at Xerox with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 57.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Tier I Technical Support roles take an average of 14 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Xerox overall takes an average of 17 days.
Common stages of the interview process at Xerox as a Tier I Technical Support according to 2 Glassdoor interviews include:
Drug test: 20%
One on one interview: 20%
IQ intelligence test: 20%
Personality test: 10%
Presentation: 10%
Background check: 10%
Skills test: 10%
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I applied through an employee referral. The process took 1 week. I interviewed at Xerox (San Antonio, TX) in Jul 2015
Interview
There were three interviews, all of which were brief and concise: a phone interview, and then two interviews through iMeet (a virtual webcam application). After my third interview, I was told that I would be hearing from someone within 24 hours so that I could move forward, but I haven't heard from anyone over 72 hours later. It's pretty frustrating because they know I have another job, and that my schedule at that job depends on my schedule at this one.
Interview questions [1]
Question 1
They asked questions about my availability during training, and really emphasized this; asked some questions about customer service, including a bad experience that I had with a customer and how I handled that, what I would do if this or that, how many days would I accept unexcused absences for if I were a manager, and so on.
I applied online. The process took 3 weeks. I interviewed at Xerox (Bakersfield, CA) in Mar 2016
Interview
There was an interview with HR, then an interview of basic skills related to computers with a current supervisor. Anyone could pass it if you know basic things like how to type or what a router is.