I applied online. The process took 1 day. I interviewed at Xerox (Raleigh, NC) in May 2014
Interview
I had applied online several times before receiving an email for open interviews. Several of us were taken to a room to test for the basic requirements of the job: two listening tests and two typing tests. The tests were fairly low-stress. Then we waited an hour or so for our actual one-on-one interviews. Only a few questions about education and work experience were asked before being offered the position. The training process and wages were discussed at the end of the interview.
I applied in-person. I interviewed at Xerox (Raleigh, NC) in Dec 2015
Interview
Long wait time, take you in a room with computers to finish application process, then wait again to be interviewed, then another room with computers to finish paper work after you are hired.
I applied through a recruiter. The process took 1 week. I interviewed at Xerox (Bethesda, OH) in Oct 2015
Interview
It was good, atmosphere was comfortable, until the manager stepped out of the interview to take a call and never came back until it was over. The interview was don't by the supervisor.
Interview questions [1]
Question 1
What would you say is your biggest weakness?
Tell us a little about yourself?
I applied in-person. The process took 2 days. I interviewed at Xerox (Charlotte, NC) in Jul 2015
Interview
Horrible experience!! When you have a HR person ask you if you are sure you want to work here, that should be a red flag to run. The HR employees were unprofessional and as stated in another review, they truly hire anyone. With a name like Xerox, it was truly misleading. They are entering the call center market and bid for contracts with third parties. If you are someone who has a degree and is a professional, you may have better luck at Walmart.
Customer Care Associate applicants have rated the interview process at Xerox with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 57.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Care Associate roles take an average of 3 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Xerox overall takes an average of 17 days.
Common stages of the interview process at Xerox as a Customer Care Associate according to 4 Glassdoor interviews include:
Skills test: 27%
One on one interview: 27%
Drug test: 18%
Group panel interview: 9%
Presentation: 9%
Background check: 9%
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