Customer Service Representative applicants have rated the interview process at Xerox with 1.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 53% positive. To compare, the company-average is 57.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 7 days to get hired, when considering 213 user submitted interviews for this role. To compare, the hiring process at Xerox overall takes an average of 17 days.
Common stages of the interview process at Xerox as a Customer Service Representative according to 213 Glassdoor interviews include:
One on one interview: 19%
Skills test: 19%
Background check: 17%
Drug test: 17%
Phone interview: 8%
Personality test: 8%
Presentation: 4%
IQ intelligence test: 4%
Group panel interview: 2%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 week. I interviewed at Xerox (Webster, NY) in Jun 2014
Interview
Was called in and took a typing test to see if I could type fast enough after being asked a little about my work and educational background. It took all of 20 minutes and was offered the job on the spot. The recruiter was very forward and clearly was excited about a college degree candidate.
Interview questions [1]
Question 1
Name a time you dealt with customer and went above and beyond in helping them.
I applied online. The process took 1+ week. I interviewed at Xerox (Saint John, NB) in Dec 2024
Interview
Went great interviewers were really friendly went over everything I asked and answered all my questions asked relevant questions pertaining to the job gave the option to use personal or professional scenarios
Plusieurs entretiens en visio, pas de difficultés particulières rencontrées. Les RH étaient sympathiques et ont bien expliqué les différents avantages proposés ainsi que les modalités d'entretien. Tout était clair, pas de difficultés particulières
It was very great, very informative. And the interviewer really knew how to make me feel comfortable. And I'm very happy that I chose them. It was absolutely amazing. I really look forward to working with them in the future