I applied online. The process took 1 week. I interviewed at Xerox (Tigard, OR) in Mar 2015
Interview
I met at the scheduled appointment time with a person in human resources. We covered the basics of my work history, personal information, and testing submitted through an online application. Some interview questions explored the depth of my knowledge on products I have technically supported, some questions focused on customer service such as my language and tone. I toured the workspace and met with a manager to answer a few more position-specific questions, then finished the process with human resources.
Business casual attire is recommended.
Prepare for at least 2 hours total.
Interview questions [1]
Question 1
Talk about an experience with a difficult or unhappy customer and how was I able to assist that customer.
I applied through a recruiter. The process took 1 week. I interviewed at Xerox (Henderson, NC)
Interview
Took a skills assessment listening to different audio clips and had to answer questions regarding the different scenarios. Also had to do two typing tests. Then I did the interview. She was very nice and the interview went smoothly.
Interview questions [1]
Question 1
Name one situation where you had to deal with a unsatisfied customer and how did you resolve it?
I applied online. The process took 1 day. I interviewed at Xerox (Castleton, IN) in Sep 2016
Interview
The interview process was the most professional aspect about this company. Maria and Tess in recruiting are great. My experience with them is part of what made me want to work here. This company needs more people like actually working the call center and not just hidden away in HR.
I applied online. The process took 2 days. I interviewed at Xerox (Indianapolis, IN) in May 2016
Interview
I received a form email from them confirming our appointment, and it specifically stated to be prepared to be given an offer on the spot.
There was no initial phone interview, it was only the recruiter and I in her office for the interview, and I didn't speak with anyone else.
When you go in, they will set you up for a 20 question test on phone support techniques and 2 typing tests. Once the interview begins, they tell you about the client you'll support and ask a few broad customer service questions. They give you the opportunity to ask questions, as well. You'll talk about shift availability and confirm the pay rate, and schedule a training class to begin.
Customer Care Assistant applicants have rated the interview process at Xerox with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 57.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Care Assistant roles take an average of 7 days to get hired, when considering 10 user submitted interviews for this role. To compare, the hiring process at Xerox overall takes an average of 17 days.
Common stages of the interview process at Xerox as a Customer Care Assistant according to 10 Glassdoor interviews include:
One on one interview: 20%
Background check: 20%
Skills test: 18%
Drug test: 16%
Personality test: 12%
Phone interview: 8%
IQ intelligence test: 4%
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