The hiring process included a first-round phone interview with a Human Resources representative, followed by a second-round virtual interview with the Customer Support Manager and the Director of Customer Operations.
Interview questions [1]
Question 1
Tell us about how you handle a difficult customer interaction.
I applied online. The process took 2 weeks. I interviewed at Xometry (Bethesda, MD) in Dec 2023
Interview
Interview process was unprofessional. Was supposed to have a scheduled interview to discuss role initially and was not contacted by the team. They did not respond to rescheduling the interview after missing it and went silent. Haven't had experienced this before, this was a first from a company.
Interview questions [1]
Question 1
Unable to discuss role with recruiter since they did not call or respond to any correspondence to missing interview
Great screening call but was told there would be two shifts available, a day and an evening shift. After all the interviews went by, a few weeks later at the final interview, I was told there was only an evening shift. Which was not right for me. They need to communicate with each other better to not mislead candidates.
Interview questions [1]
Question 1
Be careful, they will ask you a "trick question" and ask you to basically trash talk your prior employer. Don't answer that.
Customer Support Specialist applicants have rated the interview process at Xometry with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 33% positive. To compare, the company-average is 34.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Support Specialist roles take an average of 14 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Xometry overall takes an average of 23 days.
Common stages of the interview process at Xometry as a Customer Support Specialist according to 3 Glassdoor interviews include:
Skills test: 25%
Phone interview: 25%
Personality test: 25%
One on one interview: 25%
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