The process took 4 weeks. I interviewed at Yelp (Indianapolis, IN)
Interview
phone interview followed by video call and then group interview with multi teams and it took forever and I got a really bad vibe there so i didnt take it.
Standard filtering/fluff questions followed by a Mock sales pitch. It was not very different from other Sales/CS roles that I have applied to. It was not very difficult or novel at all.
Interview questions [1]
Question 1
What is you greatest strength and you greatest weakness?
Easy. Just read job description and discuss with confidence what you will bring to improve the job and how much you are willing to learn to fill any gap in your resume.
Interview questions [1]
Question 1
Why are you interested in applying for this position?
I applied online. The process took 2 days. I interviewed at Yelp
Interview
I just had a quick screening call, and it was really focused on sales, more than on customer service. Cold calling is a big part of the role, and commissions don’t start until about 6 months in.
Customer Service Representative applicants have rated the interview process at Yelp with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 44% positive. To compare, the company-average is 55.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 15 days to get hired, when considering 99 user submitted interviews for this role. To compare, the hiring process at Yelp overall takes an average of 18 days.
Common stages of the interview process at Yelp as a Customer Service Representative according to 99 Glassdoor interviews include:
Phone interview: 41%
One on one interview: 20%
Background check: 12%
Skills test: 8%
Group panel interview: 8%
Personality test: 3%
Presentation: 3%
Other: 2%
Drug test: 2%
IQ intelligence test: 1%
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