I applied online. I interviewed at Yotpo (Toronto, ON) in May 2024
Interview
The process while long ( about 4-5 steps) was enjoyable. You get to meet several stakeholders in CS between peer CSM’s, managers and directors and learn more on how Yotpo is planning to grow Toronto. The Manager in Toronto I interviewed with was great and answered all of my questions. She seemed to really love her role which is always a great sign. Seems to be a great team culturally
Interview questions [1]
Question 1
Tell me about a time where you managed a large book of business? How did you prioritize your book?
I applied online. The process took 3 weeks. I interviewed at Yotpo (Tel Aviv-Yafo)
Interview
4 stages, phone interview, presentation, CS director interview, and HR interview plus reference check at the end. The recruiter went very very fast in the process they were eager to fill role.
I applied online. The process took 2 weeks. I interviewed at Yotpo (Toronto, ON) in Aug 2023
Interview
The interview process was extensive. It includes the following:
1) screening call (30 min)
2) call with hiring manager (30 min)
3) presentation (45 min)
4) peer interview (30 min)
The presentation and the peer interview are normally taken during the same day.
Customer Success Manager (CSM) applicants have rated the interview process at Yotpo with 3.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 67.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager (CSM) roles take an average of 86 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Yotpo overall takes an average of 23 days.
Common stages of the interview process at Yotpo as a Customer Success Manager (CSM) according to 3 Glassdoor interviews include:
Phone interview: 17%
Drug test: 17%
Group panel interview: 17%
Presentation: 17%
Background check: 17%
One on one interview: 17%
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