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      Zebra Technologies

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      Zebra Technologies interviewsZebra Technologies Senior Customer Success Manager interviewsZebra Technologies interview


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      Senior Customer Success Manager Interview

      Aug 26, 2022
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      The process took 2 weeks. I interviewed at Zebra Technologies in Aug 2022

      Interview

      Recruiter call first, then a video call with a current team member and a final call with the hiring manager. I got to the third round and pretty quickly realized even if I were offered this job it wasn’t likely I’d accept it. For many reasons: #1 this position has an actual SALES type of salary. It was a 60/40 split. Anyone that works in CS, this is not a true sales role and I wasn’t excited about the possibility of this type of pay structure. Typically it’s a base salary plus a commission/bonus. #2 lots of benefits reviews on here detailing a change in their PTO structure. Apparently employees aren’t allowed to carry more than 80 hours (two weeks) of PTO at a time. They say it helps relieve stress and reminds you to take more time off but it’s really more of a method to ensure you don’t leave the company and then they have large amounts of accrued time they have to pay you out for. It also prevents anyone from taking a substantial vacation or visiting family across the country or world bc there’s a 2 week max. ICK! #3 they have a pretty egregious parental leave policy. 4 weeks is what I read under benefits. A company this established and this large can do a LOT better than this. This doesn’t tell me I’d have a good experience here being a working parent. It also tells me they probably don’t support working parents in other ways. Flexibility etc… there are small companies doing a better job in this category. #4 THE BIGGEST REASON: outdated recruitment procedures that are out of touch with market fluctuations in other industries. The hiring manager actually asked me (from reviewing my resume) why I have jobs listed where I only worked there for 2-3 years and she went all the way back to 2012 for this information! 2-3 years isn’t job hopping! She didn’t think I would be able to last at their company for 5+ years which is what she was getting at. I’m not sure if this was a Zebra policy to ask or her personally. But note to anyone - EMPLOYEES DO NOT LEAVE COMPANIES THAT TREAT THEM WELL AND PAY THEM FAIRLY. Not accounting for the housing market crash (which was a recession and If it didn’t affect you then you’re just lucky - so many industries had super high unemployment rates during this time). This shows how outdated their mentality is. Such a shame. You can certainly do better.

      Interview questions [1]

      Question 1

      Why did you only work for some companies for 2-3 years? What is your experience and retail knowledge? Have you ever worked under a true sales model?
      Answer question
      1