I applied through a recruiter. I interviewed at ZeniMax Online (Galway) in Feb 2014
Interview
Applied via Kellys recruitment.
Got a call with a few questions very simple about my experience.
Next day received a call for an interview in which I done a simple technical test (their system broke and I had to complete it at home).
Was asked when have I had a difficult irate customer and how did I handle the call and what was the outcome.
Got another call 3 days later offering the job
Interview questions [1]
Question 1
Give an example of a time you had a difficult irate customer. Describe how you handled the call and what the outcome was
I applied online. I interviewed at ZeniMax Online (Hunt Valley, MD) in Jun 2013
Interview
The hiring process took some time. I remember applying online in January but did not get a single call until April. Then I had a phone interview three weeks later. I had an interview at the office in June. And got the acceptance call in July, but I would not start until October.
Interview questions [1]
Question 1
What was the last video game you played and how would you describe the overall experience?
In Game Support Agent applicants have rated the interview process at ZeniMax Online with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 69% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at ZeniMax Online as a In Game Support Agent according to 2 Glassdoor interviews include:
Phone interview: 33%
One on one interview: 33%
Skills test: 17%
Group panel interview: 17%
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