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      ZeniMax Online

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      Customer Service Agent Interview

      Aug 30, 2015
      Anonymous employee
      Hunt Valley, MD
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at ZeniMax Online (Hunt Valley, MD) in Dec 2013

      Interview

      I met with managers from most of the various teams in CS. It was a long process, but everyone was focused and professionally pleasant. This took place after a phone interview, skills test, and a short one-to-one with the manager of the team I was hoping to join. I caught the company in the December holiday season, which slowed some things down. They were open about why things were slower than usual, and it wasn't a problem.

      Interview questions [1]

      Question 1

      They will want to know what you know about the company, its games, and its corporate structure. If you don't already know, do your homework regarding which studio handles which IP, who the internal publisher is, and what the corporate headquarters encompasses.
      Answer question

      ZeniMax Online interviews FAQs

      • Customer Service Agent applicants have rated the interview process at ZeniMax Online with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 69% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Service Agent roles take an average of 28 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at ZeniMax Online overall takes an average of 26 days.
      • Common stages of the interview process at ZeniMax Online as a Customer Service Agent according to 1 Glassdoor interviews include:

        One on one interview:  14%

        Presentation:  14%

        Group panel interview:  14%

        Background check:  14%

        Skills test:  14%

        Phone interview:  14%

        Other:  14%

      • Here are the most commonly searched roles for interview reports -

        1. Producer(5) ;
        2. Software Engineer(5) ;
        3. Quality Assurance Tester(4) ;
        4. QA Tester(3) ;
        5. 3D Animator(2) ;
        6. 3D Character Artist(2) ;
        7. Anonymous(2) ;
        8. Artist(2) ;
        9. Combat Game Designer(2) ;
        10. Concept Artist(2) ;
        11. Customer Service(2) ;
        12. Environment Artist(2) ;
        13. Sound Designer(2) .


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