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Account Manager Interviews

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Account Manager Interview Questions

When interviewing for an account owner position, be prepared to speak to your skills in communications, marketing, and client relations. Employers will be interested in your ability to create long-lasting relationships with clients and generate sales for a portfolio of accounts. Your interviewer may test your abilities with a role-play question, so be prepared to give a mock sales pitch to a difficult client.

Top Account Manager Interview Questions & How to Answer

Question 1

Question #1: How would you upsell a current customer?

How to answer
How to answer: Upselling is an important part of your job as an account manager. Discuss strategies you use to upsell clients while maintaining a positive working relationship. Your answer should demonstrate your creativity and communication skills.
Question 2

Question #2: If you are behind on your revenue targets, what would you do to make sure you met your goals?

How to answer
How to answer: This question is used to assess your organizational and problem-solving skills. Discuss the tools you use to track your progress and identify problems. Describe steps you would take to increase revenue and meet your goals should you fall behind.
Question 3

Question #3: What is your experience with Salesforce or other Customer Relationship Management (CRM) software?

How to answer
How to answer: Employers use this question to assess your knowledge of common CRM software and work experience. No matter which CRM software you discuss, include details such as the number of years you have used the product and how you used the software on the job.

58,345 account manager interview questions shared by candidates

First role play is individual. The scenario is that you are a rep for B.C and you're at a trade show. You have to present yourself to a new hotel with the objective of getting them to use B.C as their OTA. They currently use a competitor. The key here is to ASK QUESTIONS. As many as you can think of. Don't do what I did and start throwing facts and figures at them. Establish their market and strategy first and apply the facts accordingly. Who is their ideal customer (holiday makers or corporate), what is their main focus (filled rooms of just mere footfall). I couldn't stop talking (and this is why I wasn't hired). As they finish up, try hard to get a meeting scheduled to come and see them at a later date. Be pushy. I wasn't.
avatar

Partner Account Manager

Interviewed at Booking.com

4★
Feb 5, 2015

First role play is individual. The scenario is that you are a rep for B.C and you're at a trade show. You have to present yourself to a new hotel with the objective of getting them to use B.C as their OTA. They currently use a competitor. The key here is to ASK QUESTIONS. As many as you can think of. Don't do what I did and start throwing facts and figures at them. Establish their market and strategy first and apply the facts accordingly. Who is their ideal customer (holiday makers or corporate), what is their main focus (filled rooms of just mere footfall). I couldn't stop talking (and this is why I wasn't hired). As they finish up, try hard to get a meeting scheduled to come and see them at a later date. Be pushy. I wasn't.

What if you have been trying to setup a meeting with a busy executive for a contract renewal, final got the meeting scheduled. This meet must happen because you don't know when you will be able to schedule this meeting again. 15 minutes prior to the meeting you got a call form one of your other clients - mission critical situation servers down - what would you do?
avatar

Technical Account Manager

Interviewed at Microsoft

4★
Jun 8, 2014

What if you have been trying to setup a meeting with a busy executive for a contract renewal, final got the meeting scheduled. This meet must happen because you don't know when you will be able to schedule this meeting again. 15 minutes prior to the meeting you got a call form one of your other clients - mission critical situation servers down - what would you do?

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