Q: What is an example of when you overcame a technological problem? Q: What challenges do you think might potentially present themselves from working in your home? Q: In what ways have you shown/received exceptional customer service? Q: How do you manage space on your phone so that you don't reach capacity?
How would you help someone if their wifi will not work on their device?
What do you think are important features someone working in Customer Service should have?
What is a mac address
Basic interview questions, with more difficult questions later is accepted for a second interview.
How long do you think would be a good average time to handle a support case over telephone ?
Mostly behavioral questions and problem solving questions. They are more interested in seeing how well you tackle problems and interact with customers and coworkers
Why do you think you would be a good candidate for a work at home position
What do you consider good customer service ?
Tell me about yourself please.
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