How would you deal with a situation in which lots of staff called in sick and you had lots of students coming in with people booked in for a free trial.
Assistant Director Interviews
Assistant Director Interview Questions
"Assistant directors support the duties of directors to increase productivity and to resolve issues. Depending on the industry that you will be working in, interviewers will ask about your specific skills and background that pertain to it. In addition, you may be asked about how your skills will contribute to the team, ability to work with a diverse range of people, and understanding of the company's regulations and policies.. To ace your interview, come with an outgoing and positive attitude to prove that you are easy to work with."
2,855 assistant director interview questions shared by candidates
On the centre interview you will be asked to perform a role play where you sell a fictional gym membership to a customer (your interviewer) in a shopping centre. The goal is not to get the customer to sign up to the gym then and there, but to book in a free trial session where they can come and have a look around your fictional gym. The exercise is essentially a direct 'metaphor' for what you will be doing as an Explore AD, for want of a better word. Explore spend a lot of time in shopping centres and other marketing points, meeting parents and encouraging them to sign up to free trial sessions where they are shown around a tuition centre. The gym exercise is all about building rapport with the customer. You could have the greatest gym in the world but if the customer doesn't like you as a person, then they're not going to bother coming to your gym. So get chatting with the customer - where are they from? How's their day going? Treat them like you would anyone else you're meeting for the first time! Eventually you can move the conversation to the gym. Really try and get to the bottom of what they are after in a gym. For instance, in my interview the customer wasn't bothered about weights or classes, they simply enjoyed running and wanted to get a bit better at it. It's a fictional gym so you might find yourself making things up about it on the spot - as long as it's realistic and addresses the customer's need then great! Basically, the customer is buying into you, not the gym. Ten minutes spent getting to know them as a person is a much better than ten minutes spent spouting about how brilliant your gym is. When it comes to the Assessment Day, you will do a role play where you sell a trial day at an Explore centre. They're looking for your ability, put simply, to make the customer like you. Ask questions about the customer, their day, their kids, what their kids like doing, how they're finding parenting... if they like you as a person they're more inclined to book a trial session! What ultimately cost me was not getting to know the customer enough, launching straight into 'I'm from Explore Learning, and we do this, this, this, and that'. If they don't like you , they won't trust you, and certainly won't bother coming to a free trial!
What factors do you need to consider when going out in public and selling the service to people walking by?
What skills would you not use in the AD role?
You have overheard a tutor make an inappropriate comment, how would you deal with this?
How would you cope with the hours and demands of the position?
Lots of scenario question and about the company vision and values
If you were out in a shopping centre promoting Explore how would you keep your team motivated?
Why Explore Learning?
If one of your tutors was underperforming and not reaching targets, what would you do? If they were still not reaching targets in 2 months time, what would you do? If you were out with one of your tutors handing out free trials, and it was midday and you hadn't given any out, how would you motivate you and the tutor?
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