Role playing with a parent who had saved a drowning child and now their phone won't work.
At Home Advisor Interview Questions
957 at home advisor interview questions shared by candidates
They're more interested in people with soft skills. Understand that technical issues will always arise, so the customer experience is more important, in their minds.
Tell me about a time when you've failed.
How would you respond to a college student who dropped her MacBook Pro and broke it during finals week?
"I can't get into my e-mail, but it was working yesterday."
How would you reassure a customer when they are upset about a nonworking device?
They asked about email which was the best pop email or map email.
How would you help a customer who is having trouble connecting to the internet on her computer?
Have you ever been fired from a job?
The typical "tell me about a time when" the thing people have to understand is that every conversation you have is an interview at Apple so the interviews don't feel so formal.
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