cant say I have worked in mobile retail foe two years so I have heard about everything.
At Home Advisor Interview Questions
957 at home advisor interview questions shared by candidates
They really did not care if you were not a computer expert. They tought you everything you needed to know.
I was asked about both my technical and customer service experience. I was also asked about what steps I'd take if someone was having an issue connecting to the internet.
"troubleshoot an internet issue that your grandmother is having with her iPad"
Please describe a situation in which you had to use multiple resources and steps to accomplish your job.
What is the most difficult technical problem you have ever handled?
I was expected to simulate chat help with two different customers at once. The questions asked by those "customers" were ones I couldn't possibly answer without training.
What would you do if someone cracked their iPad screen when they bought it as a gift for their anniversary the next day?
What would you do if your wireless printer wasn't connecting?
Tell me about a time you had to deal with an angry customer.
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