Customer Success applicants have rated the interview process at athenahealth with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 51.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success roles take an average of 21 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at athenahealth overall takes an average of 23 days.
Common stages of the interview process at athenahealth as a Customer Success according to 2 Glassdoor interviews include:
Phone interview: 50%
One on one interview: 25%
Presentation: 25%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at athenahealth (Boston, MA)
Interview
I wanted to share feedback on the hiring process and offer a suggestion for improvement. Reaching out to a candidate to request availability and then failing to respond after they reply is unprofessional. Candidates deserve closure. It takes very little time to send a brief message stating the role is closed, the team is moving forward with other candidates, or the process is on hold. Clear communication is basic courtesy. Leaving candidates without a response, especially after polite follow-ups, creates a negative experience and reflects poorly on the company.
I applied online. The process took 3 weeks. I interviewed at athenahealth (Atlanta, GA) in Oct 2019
Interview
It began with a phone screen with the recruiter for about 30 mins then 3 30 min in-person interviews about 1-2 weeks later. There was also a client situation assignment to complete before the in-person interview
Interview questions [2]
Question 1
Tell me about a time you had to deliver bad news to the client