I applied through an employee referral. I interviewed at athenahealth (Atlanta, GA) in Sep 2016
Interview
I was referred by a friend. I received a phone call to set up a phone interview. The phone interview was 30 min. The interviewer provides you with a description of the position, as well as ask why you are interested in athenahealth. Before the end of the call, they schedule you for an interview onsite. The onsite interview is 2.5 hours. The first 1.5 hours, you meet in a group, and the company presents a power point. Following the 2 group presentations, I met with two hiring managers (one on one, each for 30 min.) Interview questions are average. They want you to know about the services that the company provides. Process: Applied on Sep. 8th. Received a call on Sep. 9th. Phone interview was on Monday, Sep. 12th. On site interview on Thursday, Sep. 15th. Today is Sep. 19th, and I am waiting to hear a response.
Interview questions [1]
Question 1
Name a time that you had to deal with an irate customer.
What interests you about the company?
I applied online. The process took 2 weeks. I interviewed at athenahealth (Belfast, ME) in Jul 2018
Interview
You start by having a phone interview that lasts roughly 20 minutes, asking about your interest in Athena and why you would like to work there. Along with other questions asked by the phone screener.
Interview questions [1]
Question 1
Why is it important that the client/customer is satisfied?
I applied through college or university. The process took 5 weeks. I interviewed at athenahealth (Belfast, ME) in Nov 2017
Interview
The process was pretty simple, but fairly long. First there was a very basic phone interview, which lead to a one on one interview a few weeks later, and an official offer came a few weeks after that. The entire process was very relaxed, but took over a month.
Interview questions [1]
Question 1
Tell me about a time that you were in a leadership role and how did it go?
I applied online. I interviewed at athenahealth (Atlanta, GA) in Jul 2017
Interview
Played jeopardy game, then did a interview where we listened to phone calls, then interviewed with managers. Vibe felt weird/off, didnt like the vibe I was getting from the office and the last two interviews felt strange. Glad I didn't get hired, could tell these people were judgmental and rude. Don't see a reason for why theres a new hire orientation all the way up in Maine, can tell they like certain people only. I guess I wasn't their "type".
Interview questions [1]
Question 1
All of the caller questions, how were we supposed to know what the call was about if we had no background information?
Client Service Analyst applicants have rated the interview process at athenahealth with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 75% positive. To compare, the company-average is 51.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Client Service Analyst roles take an average of 19 days to get hired, when considering 17 user submitted interviews for this role. To compare, the hiring process at athenahealth overall takes an average of 23 days.
Common stages of the interview process at athenahealth as a Client Service Analyst according to 17 Glassdoor interviews include:
Phone interview: 31%
One on one interview: 24%
Drug test: 13%
Group panel interview: 13%
Presentation: 5%
Background check: 5%
Personality test: 4%
Skills test: 4%
Other: 2%
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