I applied through a recruiter. The process took 4 weeks. I interviewed at athenahealth (Watertown, MA) in Feb 2018
Interview
three hour interview in the Watertown office and two hour interview in the Atlanta office. Interviewed with 8 people total for the position. Took three weeks to hear back with a hiring decision.
Interview questions [1]
Question 1
Explain a time when you had to deliver bad news to a client.
I spent the last 4 months job searching, which includes 6+ interview rounds, assignments, and panel interviews. I was shocked at how straight forward the process was at Athena. They where transparent, communicative and kind. Something I haven't seen too much of.
I applied online. I interviewed at athenahealth in Apr 2023
Interview
I was contacted by a recruiter to schedule an initial phone screening. After the phone screening was complete, I was told that I would hear back early the following week. Even after following up, I was ghosted.
Interview questions [1]
Question 1
Why Athena? Describe a time when you dealt with a difficult customer situation.
I applied through an employee referral. I interviewed at athenahealth
Interview
Contacted by HR and had a phone interview. Then phone interview with hiring manager- she was excellent. After that I flew up to the HQ and met with 4 people, 1 by phone. The HR person I was expecting called out sick so I was a little thrown being greeted by someone else. Everyone I interviewed with asked similar questions. They were all friendly and smart. I thought it went well but they told me they were looking for candidates with more Athena experience.
Interview questions [3]
Question 1
What was your favorite job you have had in your career?
Customer Success Manager applicants have rated the interview process at athenahealth with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 51.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 28 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at athenahealth overall takes an average of 23 days.
Common stages of the interview process at athenahealth as a Customer Success Manager according to 4 Glassdoor interviews include:
Phone interview: 43%
One on one interview: 29%
Drug test: 14%
Skills test: 14%
Here are the most commonly searched roles for interview reports -