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Attendant Interview Questions

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Attendant Interview Questions

Interviews for attendant positions focus on your interpersonal skills, ability to follow procedures, and your ability to work on a team. Expect questions that center around dealing with difficult or disruptive customers, how you deal with long flights and being away from home, and your customer service skills and experience.

Top Attendant Interview Questions & How to Answer

Question 1

Question 1: How will you handle an emergency during a flight?

How to answer
How to answer: The interviewer wants to know that you can stay calm and follow protocol during an emergency. Discuss correct safety practices and how you will remain calm to make sound decisions. If you have experience in dealing with emergencies, a short example will help this answer.
Question 2

Question 2: How did you resolve a conflict with a demanding or irate customer?

How to answer
How to answer: Focus on how you resolve customer conflict while remaining calm and professional. If you've never been a flight attendant, highlight a time in a previous job where you had to address a customer or interpersonal issue.
Question 3

Question 3: How does our airline stand out from others?

How to answer
How to answer: Interviewers want to know if you will fit well with their airline's operations. Do your research beforehand and pay attention to its hubs, how many airports it serves, and the airline size. Mention the mission statement and company values and how they match what you're looking for in a flight attendant job.

27,196 attendant interview questions shared by candidates

How do your background and experience make you a good candidate for this job? Explain one difficult task that you had to handle and how did you do it? How do customers and coworkers perceive you? What misconception do customers and coworkers have about you? Anything else you would like to tell us?
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Flight Attendant

Interviewed at United Airlines

3.8★
May 15, 2015

How do your background and experience make you a good candidate for this job? Explain one difficult task that you had to handle and how did you do it? How do customers and coworkers perceive you? What misconception do customers and coworkers have about you? Anything else you would like to tell us?

I do not remember the question. I do know that they only kept young, thin and several rude women. After thinking about what the process was and the rudeness of the panel I am glad I was not accepted....I probably would have not stayed working for them.
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Flight Attendant

Interviewed at PSA Airlines

3.6★
Sep 21, 2015

I do not remember the question. I do know that they only kept young, thin and several rude women. After thinking about what the process was and the rudeness of the panel I am glad I was not accepted....I probably would have not stayed working for them.

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Glassdoor has 27,196 interview questions and reports from Attendant interviews. Prepare for your interview. Get hired. Love your job.