Interviews for attendant positions focus on your interpersonal skills, ability to follow procedures, and your ability to work on a team. Expect questions that center around dealing with difficult or disruptive customers, how you deal with long flights and being away from home, and your customer service skills and experience.
What role would I play as a Delta flight attendant? Describe a very stressful situation and how did I handle it? Describe a situation where I went above and beyond? The last question was a yes/no multiple choice question highlighting the company’s zero policy on tatoos on face/neck, adhering to the company uniforms, of course I chose “yes”.
they asked me a series of questions in the exact order i read them on here! I answered them in STAR but went blank, not sure if i answered them in the order of STAR though
How did you handle a situation when priorities changed with little or no notice?
They play a video explaining Delta's core values & you are asked to discuss how your values are in line with Delta's values
Say a time when a work priory changed with little to no notice. what was the situation what action did you take and what your the results..
After watching the video about being a flight attendant, what surprised you the most?
Name a time when you provided excellent customer service.
Flight attendants gossiping about other flight attendant, and one of customers hearing everything, what would you do?
Give an example or an experience of legendary customer service.
What do you do if you are at the rear of the aircraft and you need supplies at the front of the aircraft, but you see two passengers engaged in an argument. The argument doesn't seem to be tense at the moment, but it could become that way soon. Do you get your supplies first so as not to disrupt service to the other passengers, or do you attend to the argument first?
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