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Attendant Interview Questions

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Attendant Interview Questions

Interviews for attendant positions focus on your interpersonal skills, ability to follow procedures, and your ability to work on a team. Expect questions that center around dealing with difficult or disruptive customers, how you deal with long flights and being away from home, and your customer service skills and experience.

Top Attendant Interview Questions & How to Answer

Question 1

Question 1: How will you handle an emergency during a flight?

How to answer
How to answer: The interviewer wants to know that you can stay calm and follow protocol during an emergency. Discuss correct safety practices and how you will remain calm to make sound decisions. If you have experience in dealing with emergencies, a short example will help this answer.
Question 2

Question 2: How did you resolve a conflict with a demanding or irate customer?

How to answer
How to answer: Focus on how you resolve customer conflict while remaining calm and professional. If you've never been a flight attendant, highlight a time in a previous job where you had to address a customer or interpersonal issue.
Question 3

Question 3: How does our airline stand out from others?

How to answer
How to answer: Interviewers want to know if you will fit well with their airline's operations. Do your research beforehand and pay attention to its hubs, how many airports it serves, and the airline size. Mention the mission statement and company values and how they match what you're looking for in a flight attendant job.

27,196 attendant interview questions shared by candidates

Tell us about yourself Why are you a good fit for United? How do your customers/coworkers perceive you? What is a time you exceeded expectations in customer service? (Basically went above and beyond) Situation you would have handled differently How do you consistently provide excellent customer service?
avatar

Flight Attendant

Interviewed at United Airlines

3.8★
Jan 2, 2016

Tell us about yourself Why are you a good fit for United? How do your customers/coworkers perceive you? What is a time you exceeded expectations in customer service? (Basically went above and beyond) Situation you would have handled differently How do you consistently provide excellent customer service?

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Glassdoor has 27,196 interview questions and reports from Attendant interviews. Prepare for your interview. Get hired. Love your job.