Describe a situation at work that you wish you had handled different
Attendant Interview Questions
Attendant Interview Questions
Interviews for attendant positions focus on your interpersonal skills, ability to follow procedures, and your ability to work on a team. Expect questions that center around dealing with difficult or disruptive customers, how you deal with long flights and being away from home, and your customer service skills and experience.
Top Attendant Interview Questions & How to Answer
Question 1
Question 1: How will you handle an emergency during a flight?
How to answer
How to answer: The interviewer wants to know that you can stay calm and follow protocol during an emergency. Discuss correct safety practices and how you will remain calm to make sound decisions. If you have experience in dealing with emergencies, a short example will help this answer.
Question 2
Question 2: How did you resolve a conflict with a demanding or irate customer?
How to answer
How to answer: Focus on how you resolve customer conflict while remaining calm and professional. If you've never been a flight attendant, highlight a time in a previous job where you had to address a customer or interpersonal issue.
Question 3
Question 3: How does our airline stand out from others?
How to answer
How to answer: Interviewers want to know if you will fit well with their airline's operations. Do your research beforehand and pay attention to its hubs, how many airports it serves, and the airline size. Mention the mission statement and company values and how they match what you're looking for in a flight attendant job.
27,196 attendant interview questions shared by candidates
Why do you want to be part of United?
The interview questions are VERBATUM what others have written on here. I was actually pleasantly surprised that the hire vue interview/questions were the same as another MAJOR USA Airline that I had applied for/done the hire vue interview for, within a week or so, so I felt pretty prepaid and other than the 2nd language question, had already answered these questions in this format.
The last question was if you had anymore relevant information that would make you qualified to be a FA. Pretty surprised by that because it was really four questions and then you going on about how much you want to be a flight attendant.
Describe a time where you had to deal with a difficult customer or coworker. Tell us a time you had fun at work. How does you past experience make you a good candidate for the job?
Why United?
How would you handle a situation in which a customer/passenger would not stow his or her laptop before takeoff?
(ROLE-PLAY) You are working a flight, other flight attendant doesnt want to do service what do you do? (These are role playing scenarios, so they will respond to you accordingly as they are the passenger/co-worker) Woman refuses to turn off laptop after main cabin door is closed, what do you do/say?
Why do you want to work for United
All questions were the same as others. (How would you represent United brand?, Name a time where you wished you did something differently?...)
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