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Attendant Interview Questions

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Attendant Interview Questions

Interviews for attendant positions focus on your interpersonal skills, ability to follow procedures, and your ability to work on a team. Expect questions that center around dealing with difficult or disruptive customers, how you deal with long flights and being away from home, and your customer service skills and experience.

Top Attendant Interview Questions & How to Answer

Question 1

Question 1: How will you handle an emergency during a flight?

How to answer
How to answer: The interviewer wants to know that you can stay calm and follow protocol during an emergency. Discuss correct safety practices and how you will remain calm to make sound decisions. If you have experience in dealing with emergencies, a short example will help this answer.
Question 2

Question 2: How did you resolve a conflict with a demanding or irate customer?

How to answer
How to answer: Focus on how you resolve customer conflict while remaining calm and professional. If you've never been a flight attendant, highlight a time in a previous job where you had to address a customer or interpersonal issue.
Question 3

Question 3: How does our airline stand out from others?

How to answer
How to answer: Interviewers want to know if you will fit well with their airline's operations. Do your research beforehand and pay attention to its hubs, how many airports it serves, and the airline size. Mention the mission statement and company values and how they match what you're looking for in a flight attendant job.

27,197 attendant interview questions shared by candidates

If there you were a chef at a high profile restaurant at the busiest hour with high profile clients dining in and all of a sudden, there is a fire starting at one of the stoves, one of your line cooks cuts their finger badly, and at the same time as all of this is happening another important hand in the kitchen is ill and is requesting to leave. What would you handle first and why? (answer in S.T.A.R.)
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Flight Attendant

Interviewed at SkyWest Airlines

3.7★
Dec 6, 2018

If there you were a chef at a high profile restaurant at the busiest hour with high profile clients dining in and all of a sudden, there is a fire starting at one of the stoves, one of your line cooks cuts their finger badly, and at the same time as all of this is happening another important hand in the kitchen is ill and is requesting to leave. What would you handle first and why? (answer in S.T.A.R.)

and lastly tell us what else you would like United to know about you? this is the question I feel like a bombed the most, it was very intimating for me to answer this question, I don't know why ? But good luck to the rest of you :)
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Flight Attendant

Interviewed at United Airlines

3.8★
Nov 8, 2016

and lastly tell us what else you would like United to know about you? this is the question I feel like a bombed the most, it was very intimating for me to answer this question, I don't know why ? But good luck to the rest of you :)

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Glassdoor has 27,197 interview questions and reports from Attendant interviews. Prepare for your interview. Get hired. Love your job.